Privacy Statement
At Frontier Software, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Statement outlines how we collect, use, store, and disclose personal data through our operations and services, including through our websites.
Scope & Responsibilities
This Privacy Statement applies to personal information collected by Frontier Software in connection with our managed services, recruitment, client interactions, and online platforms. All employees, contractors, and representatives of Frontier Software are expected to uphold our privacy obligations.
Information We Collect & How We Collect It
We may collect the following types of personal information:
Contact details (name, phone, email, address)
Employment-related data (e.g. payroll, tax details, qualifications)
Sensitive information (e.g. health data, union membership, criminal history) when necessary
Usage data from our websites (e.g. device type, browser, IP address, cookies)
Collection methods include:
Directly from individuals (e.g. forms, applications, email)
Via authorised client representatives
Automatically from your interaction with our websites
From third parties such as recruiters or referees
How We Use the Information
We use personal information to:
Deliver our managed payroll and outsourcing services
Manage recruitment and contractor relationships
Support business operations and legal compliance
Improve customer service and product offerings
Conduct internal training, planning, and development
We only use personal information for the purpose it was collected or reasonably related secondary purposes, unless you consent otherwise or required by law.
How We Share the Information
Personal information may be disclosed to:
Authorised client representatives
Government agencies (e.g. ATO, super funds)
Financial institutions and service providers (e.g. Xero, Salesforce)
Contractors and partners supporting our service delivery
Overseas entities where necessary, with appropriate safeguards
We do not sell personal information. Disclosure is conducted in line with privacy regulations, including cross-border requirements under the GDPR and UK data protection laws.
Cookies and Website Automatic Data Collection
We use cookies and similar technologies to:
Understand how visitors use our website
Personalise website content
Improve site performance
You can choose to disable cookies via your browser settings, but this may affect site functionality.
Legal Basis for Processing Your Personal Data
Where required under the General Data Protection Regulation (GDPR) or UK Data Protection Act, our legal bases for processing personal data include:
Contract performance
Legal obligations
Legitimate interests
Consent (where applicable)
We apply safeguards when transferring personal data internationally, ensuring compliance with relevant privacy laws.
Data Privacy Framework
We implement robust data governance measures as part of our Information Security Management System (ISMS). Our practices align with the Australian Privacy Principles (APPs) and global privacy frameworks.
We respond promptly to data breaches in line with our obligations under the Notifiable Data Breaches scheme and GDPR.
Your Privacy Rights
You have the right to:
Access your personal information
Request correction of inaccurate or outdated data
Withdraw consent (where processing is based on consent)
Make a privacy complaint
To exercise your rights, contact our Privacy Officer (details below). In some cases, access may be limited as permitted by law.
Security
We take reasonable steps to protect your personal information, including:
Role-based access controls
Encryption and secure storage
Regular audits and compliance assessments
Staff training on privacy and confidentiality
Personal information is only retained for as long as necessary or required by law.
Other Information
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
This Privacy Statement may be updated from time to time. The most current version will be available on our website.
How to Contact Us
If you have a question, concern, or complaint about your privacy, please contact:
Privacy Officer
privacy@frontiersoftware.com.au / www.frontiersoftware.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority (for overseas residents).